Complaints and dispute resolution

If something is wrong with your booking, payment or stay, let us know. You can also file a complaint while you are at the apartment.

How to file a complaint

1. Send the complaint in writing (email) with the booking code, e.g. HN-AB12CD, to info@skaline.me
2. We confirm receipt right away and reply in writing within 8 days of receipt at the latest.
3. If the complaint concerns the accommodation, we pass it on to the host and follow up; refunds go through us.

Out-of-court dispute resolution

If we do not resolve a complaint, you can bring the dispute before the competent consumer protection authority in Montenegro.

Company details: Legal information